Firefox and Thunderbird gets SupportSoft service automation technology
SupportSoft, Inc., a provider of Real-Time Service Management software, and Mozilla Corp., have teamed up to add features to the Mozilla products and thus aim to enhance end-user experience. The patented SupportSoft SupportTriggers functionality has been included in Mozilla's product offerings to provide the estimated 45 million individuals that use the Firefox browser and the Mozilla Thunderbird email client with a better and more reliable user experience, claim both the companies. SupportTriggers provides support organizations, software development teams and service providers with the ability to embed automated technical support capability directly into a business application or service, without changing the source code. Both the products will incorporate the SupportTriggers technology, which is designed to automatically respond at the time application problems occur and then, offers to proactively report the problem to Mozilla.
Read more and more
"automatically respond at the time application problems occur and then, offers to proactively report the problem to Mozilla."
1. So is this thing going to replace TalkBack?
2. Is MoFo/MoCo paying for this "service"?
3. I couldn't find any screenshots, just marketingspeak/-gibberish at the linked sites.Comment by Peter Lairo at October 18, 2005 02:05 PM | Permalink
It's seems that this isn't anything new. Perhaps just a namechange from Talkback. Perhaps they just want to get some marketing stuff outthere.Comment by Henrik Gemal at October 18, 2005 02:36 PM | Permalink
Talkback has been showing a lot of problems over time... it breaks all the time, and then has to be fixed again.
Maybe this is a replacement that will put an end to that.
Comment by Laurens Holst at October 18, 2005 04:10 PM | Permalink
SupportSoft used to be Full Circle, who made Talkback. I sincerely hope that this fixes the 2 most annoying bugs:
1. The About box says "Full Circle" and the DNS is shows goes to a really poor site.
2. Talkback always fails on sending data :)
-uQComment by uQ at October 19, 2005 12:28 AM | Permalink
This is nothing new, SupportSoft == FullSoftware, our good old Talkback client software. See this bug for the rebranding: https://bugzilla.mozilla.org/show_bug.cgi?id=243575
OstGote!Comment by OstGote at October 19, 2005 08:01 AM | Permalink